Privacy Policy

How EDAP Technology Pty Ltd collects, uses, and protects your information

EDAP Technology Pty Ltd
ABN: 50 661 922 729

EDAP Technology Pty Ltd (referred to as "EDAP", "we", "our", or "us") is committed to protecting the privacy of personal information we collect, use, and disclose in the course of our business operations. This Privacy Policy explains how we manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Why, When, and How EDAP Collects Information

1.1 Why We Collect Information

We collect personal information for the following purposes:

  • To provide, improve, and personalise our products and services
  • To process transactions, including event bookings and payments
  • To communicate with you about your enquiries, orders, and account
  • To send you relevant updates, promotional offers, and newsletters (where you have opted in)
  • To comply with our legal and regulatory obligations
  • To analyse usage patterns and improve our website and service offerings

1.2 When We Collect Information

We collect personal information when you:

  • Visit our website or use our applications
  • Register for an account or subscribe to our services
  • Submit an enquiry, contact form, or support request
  • Book an event or program through our platform
  • Make a payment or purchase through our website
  • Interact with our social media channels
  • Apply for employment or contracting opportunities

1.3 How We Collect Information

We collect information through the following means:

  • Directly from you: When you fill out forms, send emails, make phone calls, or interact with our website
  • Automatically: Through cookies, web beacons, and similar technologies when you use our website
  • From third parties: From our business partners, service providers, and publicly available sources where permitted by law

1.4 Types of Information We Collect

The types of personal information we may collect include:

  • Name, email address, phone number, and postal address
  • Company name and job title
  • Payment and billing information (processed securely via third-party payment providers such as Stripe)
  • Website usage data, including IP address, browser type, and pages visited
  • Any other information you voluntarily provide to us

2. What We Do with the Information

We use the personal information we collect to:

  • Deliver the products and services you have requested
  • Process and manage your bookings, orders, and payments
  • Respond to your enquiries and provide customer support
  • Send you administrative communications (e.g., booking confirmations, service updates)
  • Send marketing communications where you have given consent (you can opt out at any time)
  • Improve our website, products, and services through analytics and feedback
  • Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

  • Trusted service providers who assist us in operating our business (e.g., payment processors, email services, hosting providers)
  • Professional advisors such as lawyers, accountants, and auditors
  • Government authorities or law enforcement when required by law

3. Cookies Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device when you visit our website.

3.1 Types of Cookies We Use

  • Essential cookies: Required for the website to function properly (e.g., session management, CSRF protection)
  • Analytical cookies: Help us understand how visitors use our website so we can improve the user experience (e.g., Google Analytics)
  • Functional cookies: Remember your preferences and settings to provide a personalised experience

3.2 Managing Cookies

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most web browsers accept cookies by default, but you can modify your settings to block or delete cookies at any time.

4. Security Measures

EDAP takes the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS (HTTPS)
  • Secure storage of data on protected servers
  • Access controls to limit who can view and process your information
  • Regular security assessments and updates to our systems
  • Use of reputable third-party payment processors (Stripe) that are PCI DSS compliant

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach as required by law.

5. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specifically:

  • Account and transaction data is retained for the duration of your relationship with us and for a reasonable period thereafter
  • Enquiry and communication records are retained for up to 3 years after the last interaction
  • Website analytics data is retained in anonymised form
  • Financial records are retained for 7 years as required by Australian tax law

When your personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

6. Handling Enquiries, Concerns, and Complaints

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:

We take all privacy complaints seriously and will investigate and respond to your concern within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate, incomplete, or outdated information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of receiving marketing communications at any time

To exercise any of these rights, please contact us using the details above.

Terms of Service

By accessing or using EDAP Technology's website and services, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our services.

1. Registration

To access certain features of our services, you may be required to register an account. When registering, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your registration information
  • Keep your password confidential and secure
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorised use of your account

2. Access

We grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use our website and services for your personal or internal business purposes. You agree not to:

  • Copy, modify, or distribute any content from our website without permission
  • Use automated systems (bots, scrapers) to access our services
  • Attempt to gain unauthorised access to our systems or networks
  • Use our services for any unlawful or prohibited purpose

3. Privacy

Your use of our services is also governed by our Privacy Policy (above). By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

4. Use of Services

You agree to use our services in accordance with all applicable laws and regulations. You must not:

  • Use our services in any way that could damage, disable, or impair our systems
  • Transmit any viruses, malware, or other harmful code
  • Engage in any activity that interferes with other users' access to our services
  • Upload or share content that is defamatory, obscene, or otherwise objectionable
  • Impersonate any person or entity, or misrepresent your affiliation

5. Warranty Disclaimer

Our services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, EDAP Technology disclaims all warranties, express or implied, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Warranties that our services will be uninterrupted, error-free, or secure
  • Warranties regarding the accuracy or completeness of any content or information

6. Limitation of Liability

To the maximum extent permitted by applicable law, EDAP Technology and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our services, even if we have been advised of the possibility of such damages.

Our total liability for any claim arising from your use of our services shall not exceed the amount paid by you to us in the 12 months preceding the claim.

7. Indemnification

You agree to indemnify, defend, and hold harmless EDAP Technology, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Your use of or access to our services
  • Your violation of these Terms of Service
  • Your violation of any third-party rights, including intellectual property rights
  • Any content you submit or transmit through our services

8. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of New South Wales, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

9. General

  • Amendments: We reserve the right to update or modify these Terms of Service at any time. Changes will be effective upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated terms.
  • Severability: If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • Entire Agreement: These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and EDAP Technology regarding your use of our services.
  • Waiver: The failure of EDAP Technology to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
  • Contact: For any questions regarding these Terms of Service, please contact us at admin@edap.com.au.

This Privacy Policy and Terms of Service were last updated on 1 January 2025.